POLICIES
Return Policy
We hope that you love your TPC purchase
Our TPC Makers work very hard to create quality, unique, handmade products.
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At this time, we cannot accept returns. All TPC Sales Are Final.
Reporting a Problem with an Order
The PEACES Collective takes great care to package your items to ensure they arrive safely. As with all handmade items, variations will occur. However, if you received an item that is damaged or defective, items should be reported to us within 72 hours of delivery. Visual proof of damaged items will be required. Please fill out the form below within 72 hours of delivery to receive a replacement item or store credit.
If you received an incorrect order, please contact us at Info@ThePeacesCollective.org within 72 hours of receipt of your package.
Shipping Policy
Orders are typically processed and shipped within an estimated 2-5 business days. Please note that we do not ship on Sundays or U.S. nationally observed holidays. A tracking number will be provided for all shipped items. Note, some shipping carriers are experiencing service delays. Please track your shipment for updates.
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Anti-Discrimination and Hate Speech Policy
TPC connects thoughtful consumers across the country with creative entrepreneurs. It’s an ecosystem where people of all backgrounds inspire each other and build relationships through making, selling, and buying unique goods. We want everyone engaging with TPC to feel safe, and our priority is fostering an inclusive environment. TPC seeks to attract diverse talent that enables us to be more innovative and better serve our staff, customers and communities.
This policy explains the kind of behavior we prohibit on TPC to make sure we all have a positive experience.
TPC prohibit the use of our services to discriminate against people based on the following personal attributes: Race, Color, Ethnicity, National Origin, Religion, Gender, Gender Identity, Sexual Orientation, Disability or any other characteristic protected under applicable law.
Additionally, TPC does not allow hate speech including racial slurs, violent, derogatory or demeaning language directed at a person or group based on their one or more protected group attributes or the refusal of service based on membership in one or more protected group.
TPC Privacy Policy
At the PEACES Collective we respect your privacy and we are committed to safeguard information you have entrusted to us.
Collection of Personal Information
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We may ask for personal information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to our newsletter, or engage in some other activity on our site. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address.
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When you visit our website, we collect standard information about your hardware and software. This site visitation data is used to administer the site and provide general statistics. Site visitation data is never linked to your personal information, and we do not use it to identify you individually without your permission.
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Use of Personal Information
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We will keep all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your personal information with third parties for their promotional use without your permission.
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We will use the personal information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested or contacting you about products and services that you have purchased. We may send you marketing notices including promotions of our products and services.
We sometimes contract with other companies to provide services such as packaging and mailing information, or processing credit card transactions. We will only provide these partners with the information they need to conduct their services. They will be prohibited from using the information we provide for any other purpose and we will require them to observe the intent of this Privacy Policy.
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We may disclose your personal information when we reasonably believe that it is required by a law or legal process and to protect and defend our rights and interests and the rights and interests of our Makers. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to enforce or apply these terms and conditions or to protect the rights, property, and safety of others and ourselves.
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